RETURN ITEMS

If you are not satisfied with your purchase, you can return the unworn item within 14 days from the date it was delivered to you.

You will receive a refund for the item, excluding return shipping costs, within 14 working days of receiving the goods in our warehouses.

Return and exchange shipping costs are the responsibility of the buyer.

RETURN IN STORE

You can also send us your return by delivering it directly to our shop, preferably from Tuesday to Friday. We are located in Via Roma 95/97, 91025, Marsala.

RETURN SHIPPING

The responsibility for the delivery of the return lies with the sender. For this reason, we recommend using a traceable shipping service (registered mail, express parcel 3, Poste Italiane or express courier service).

The postal address to which the return should be sent is:

Karisma S.r.l

Via Roma 95/97

91025

Marsala (TP)

TERMS AND CONDITIONS

For the return and refund procedure to be successful, the items must be returned intact and in the same condition in which they were received.

The items must not have been worn, washed or altered and must not show any signs of use.
Each item must be returned including all labels indicating the bar code and any other seal that may is part of the product, such as original packaging and accessories (hangers, clothes covers, etc.) received with the order.
All footwear and accessories must be returned together with their original box, considered for all intents and purposes an integral part of the product.

Karisma S.r.l also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid down.

REFUND METHOD AND TIMELINES

The item you have chosen to return will be examined by our staff as soon as possible: once it has been verified that the return complies with all the requirements, a full refund will be issued for the item itself, excluding shipping costs for the return is the responsibility of the consumer.

For all aspects not specifically expressed, the European legislation for distance trading applies.